- We will happily refund or exchange any item purchased from the Fanatic Sport & Leisure website
- We may charge depending on the reason for return
- Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
- We will credit the card we have on file for you this may take around 5 working days to appear as cleared funds
What do I do if an item doesn't fit or I don't like the colour?
Return it to us within 7 days. Just complete our returns procedure before sending us back the goods. Returned goods must be unused, in a saleable condition in their original packaging with all labels etc still attached. Please ensure that you have not marked the item with make-up, deodorant etc as this may affect our decision to refund you.
Once we receive the goods in good condition we will despatch an exchange or credit your card depending on what you wish to do. (A refund may take around 5 working days to appear as cleared funds). There is no facility to return the goods by hand.
What do I do if an item is faulty when it's delivered?
All goods supplied by Fanatic Sport & Leisure are from official sources and are covered by the normal manufacturer's warranty. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Contact us to advise us of the problem and then we will give instructions on how to return the item.
Who pays the postage on returned Items?
If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we will refund the postage cost.
We recommend you use recorded delivery or special delivery post to return items so as to cover yourself against loss.
How quickly will Fanatic process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.
What happens if Fanatic are out of stock of the replacement item?
We will contact you to see if you want to wait for the item or take a refund.